No matter which channel your customers use to contact you (WhatsApp, Phone, Email), view all past conversations, tickets, and purchase history on a single screen. Empower your operators with speed and let your customers know you recognize them.
Convert incoming inquiries into work orders or support tickets in seconds. Assign tasks to the relevant departments and track resolution times within SLAs. Leave no ticket unresolved and no customer unanswered.
Track your sales processes step-by-step from "Lead" to "Contract". Call prospects with a single click using dialer integration and log the outcomes directly into your CRM. Maximize sales team efficiency and never miss an opportunity.
Segment customers in your database. Design targeted IVR, SMS, or email campaigns for specific groups. Reach the right customer, at the right time, through the right channel.
Automate your CRM processes with advanced AI algorithms and elevate your customer relations to the next level.
Eliminate manual workload to boost operational efficiency, and maximize your sales opportunities with data-driven smart insights.
As soon as a call ends, AI automatically summarizes the conversation and logs it as a CRM note. Operators save valuable time by skipping manual note-taking.
Automatically assigns tags like "VIP" or "Churn Risk" based on historical customer sentiment analysis.
Analyzes CRM data to anticipate the customer's next need and automatically creates tailored sales opportunities.
No installation required; access the system securely and seamlessly from anywhere with an internet connection.
Connects seamlessly with your existing ERP (Logo, SAP, etc.) and other third-party systems.
Track all CRM activities, sales volume, and resolved tickets live and in real-time via the wallboard.
Whether your team has 3 members or 300, your call center runs flawlessly with a CRM.
Don't just open a ticket; design the entire journey of resolving that issue. Build your custom workflows effortlessly with our intuitive no-code builder. Focus Area: Category management, automated assignment rules, and cross-departmental collaboration.
Every ticket is a race against time. Guarantee customer satisfaction with automated alerts and escalation paths at every delayed milestone. Focus Area: Resolution target management, delay reporting, and performance tracking.
Automatically analyze incoming emails, chats, or social media messages with AI. Let it identify the topic and assign it to the right department on its own.
Every digital touchpoint of your customer is visible on a single dashboard. Have everything at your fingertips, from website behaviors to the latest call center interactions.
Sessist offers full out-of-the-box compatibility and ready-to-use integrations with market-leading platforms such as Zoho CRM, Next4Biz, Zendesk, and Salesforce.
We evaluate cost and workload factors to determine the most optimum and advantageous path tailored to deliver seamless compatibility with your current CRM setup.
No; after integration, operators can easily manage all inbound and outbound calls directly from a single window inside their CRM software.
Thanks to our pre-built infrastructure, integration deployment times are dramatically reduced, getting your operation live and running quickly.
